Manage users and access

Your owner account lets you manage projects and invite other people to the TrafficInsight app. They receive their own app access for the projects you assign to them.

Which account is intended for which purpose?

Account	Purpose
Owner account	Manage projects and their settings in the Project Manager; open the associated analytics in the app.
App user	Analyse assigned projects in the Analytics App. This account cannot sign in to the Project Manager.

As the owner, you can choose Open in app in the manager. This signs the same account in to the app and also passes the selected project when opened from a project page. It replaces another account's existing app sign-in in that browser, including other app tabs at their next session check.

An invited app user signs in directly in the app instead. The app button at the top of this documentation is also a normal link and does not pass a manager sign-in.

Invite an app user

1. Open User Management in the manager using your owner account.
2. Choose Add New App User. On narrow screens, this appears as a plus icon.
3. Enter the Name and Email Address. Follow the form guidance and check the recipient address.
4. Under Grant access to the following projects, select at least one project. Check available user slots for each project.
5. Choose Add User and wait for the result.

The new user initially appears as New and receives an email with an activation link. You do not set a password for them here. An email address already in use cannot be added again as a new user; for an existing app user you manage, edit their project assignments.

If the manager reports a delivery failure after successful creation, check the existing entry first. Do not create the same user again. Account creation and delivery of the invitation are separate steps.

Activate invited access

The invited person completes these steps:

1. Open the activation link in the invitation within 24 hours.
2. On Activate access, set and confirm your personal password. The form shows the password requirements.
3. Choose Activate access. After successful activation, the app opens signed in.
4. Check the project selector at the top. Find your way around the app explains the next steps.

The link can be used once. If access is already activated, use the normal app sign-in with your email address and password.

If the invitation has expired

As the owner, find Resend invitation link, shown with a send icon, beside the user who has not yet activated access. In the current version, this action becomes available only after the existing link expires. Reload User Management if needed.

A new link replaces the previous one. The invited person should then use the latest email. If it does not arrive, also check spam folders and the recipient address. A successful send message does not confirm delivery to the inbox. If resending is still unavailable or emails continue to be missing, contact support.

Understand user status

Status	Meaning
New	Activation is still pending. Use the invitation link.
Expired	The invitation was not accepted in time. As the owner, create a new link.
Active	The user can sign in to the app and access assigned projects where their status permits analytics.
Locked	App access is locked. The owner can unlock it again.

An active user and an active project are separate conditions. Assigning a project does not remove a project lock. Offline projects can retain existing analytics even though no new data arrives; see project status.

Change project assignments

1. In the app user's row, choose Edit project assignments, shown with an edit icon.
2. Select the intended projects and remove assignments no longer needed.
3. Keep at least one project selected. Each newly assigned project must have a free user slot.
4. Choose Save Changes and check the reloaded overview.

An invalid selection or insufficient slots causes the change to be rejected. After an error, check the current state before saving again. Changing an assignment deletes neither the project nor its analytics data. The user can check the updated project selection after reloading the app.

Understand user slots

The user limit applies per project. A user assigned to two projects occupies one slot in each. App users who have not yet activated access and locked app users still occupy their assigned slots; the owner account does not count as an additional app user.

The table shows Maximum, Current and Available. Use the displayed values and project and plan notices. If the creation form is missing, read the notice about activation or unavailable slots. Locking a user does not free slots; remove an assignment no longer needed or delete the app user to free them.

Lock or delete access

Lock user prevents app access. Existing sessions are also checked on their next protected request. Unlock user makes the account active again; its password and project assignments remain. Users who have not yet activated access cannot be locked.

Delete user permanently removes the app user. Check the name and email address in the dialog and confirm only the intended entry with Yes, delete. This does not delete projects or their statistics. For a temporary access pause, you can lock the user instead.

Forgotten password: choose the correct starting point

For your owner account, open the Project Manager sign-in and choose Forgot password. Complete code verification and set a new password. As it is the same account, the new password also applies when signing in directly in the app.

An app user uses Forgot password on the app sign-in page. Enter the active account's email address, request the verification code and follow the steps to set a new password. Observe the code expiry and form guidance.

A new account that has not yet activated access needs its invitation first. For a locked account, the owner must remove the lock. Password recovery does not activate or unlock an account.

If sign-in or project access is missing

Situation	Next step
An app user cannot sign in to the manager	Use the Analytics App. An app invitation does not create manager access.
The wrong app account is open after clicking in the manager	The manager button uses the owner account. The invited user signs in directly using their own app account.
A project is missing	As the owner, check the saved assignment; then reload the app and check the signed-in account.
An activation link is invalid	Sign in normally if already activated; request a new link if the invitation has expired.
A password code does not arrive	Check the correct starting point, email address, active user status and spam folder. Read any delivery error in the form.

If sign-in works but analytics data is missing, continue with Troubleshooting.